Terms and Conditions

You must be at least 18 years old and legally capable of entering into a binding agreement.

If you use TW Automate for an organisation, you confirm that you are authorised to accept these Terms on its behalf.

TW Automate may provide:

• WhatsApp Business Platform integration
• Automated replies and follow-up workflows
• Lead collection and management
• CRM pipelines and task management
• Message templates and campaign tools
• Team-member access
• Reports, analytics and integrations

Features, limits and availability depend on your selected plan. We may improve, modify or discontinue features where reasonably necessary.

TW Automate is an independent software platform and is not WhatsApp, Meta or an affiliate of Meta unless expressly stated otherwise.

• Provide accurate account and business information
• Keep login credentials and access tokens confidential
• Restrict account access to authorised users
• Maintain accurate team permissions
• Notify us promptly about suspected unauthorised access
• Accept responsibility for activity performed through your account

Accounts may not be transferred or resold without our written permission.

Your use of WhatsApp features must comply with all applicable WhatsApp and Meta terms and policies.

You are responsible for:

• Obtaining valid opt-in before contacting individuals
• Maintaining records proving consent
• Using approved templates where required
• Providing clear opt-out instructions
• Honouring block, stop and unsubscribe requests
• Complying with applicable marketing and privacy laws
• Ensuring that your products and services are permitted on WhatsApp

Meta or WhatsApp may reject templates, change pricing, restrict messaging, suspend accounts or modify platform functionality. TW Automate does not control these decisions and cannot guarantee reversal of a third-party restriction.

• Send spam or unsolicited bulk messages
• Use purchased, scraped or unlawfully obtained contact lists
• Engage in fraud, phishing, impersonation or deception
• Distribute malware or harmful code
• Harass, threaten or discriminate against anyone
• Promote illegal, prohibited or restricted products
• Collect or share sensitive information without lawful authority
• Violate intellectual-property, privacy or consumer rights
• Attempt to bypass platform restrictions or security controls
• Reverse-engineer, scrape, copy or interfere with the services
• Resell or reproduce the platform without written authorisation

We may investigate suspected misuse and suspend or terminate access where reasonably necessary.

You retain ownership of the data you lawfully submit to TW Automate.

You grant us a limited right to host, transmit, copy, process and display that data solely as necessary to provide, secure and support the services or meet legal obligations.

You confirm that:

• You have the right to process and upload the data
• Required privacy notices have been provided
• Necessary consents and permissions have been obtained
• Your instructions do not violate applicable law

You are responsible for exporting required data before account closure.

Subscription fees, plan limits and billing periods are displayed during purchase or in an applicable quotation.

Unless otherwise stated:

• Subscriptions are billed in advance
• Subscriptions renew automatically for the selected billing period
• Applicable taxes, including GST, are charged separately
• Message charges, template charges and third-party usage fees may be additional
• Changes made by Meta, WhatsApp or other providers may affect your total cost
• Failed payments may result in restricted or suspended access

We may change subscription prices by providing reasonable advance notice. New prices will ordinarily apply from the next renewal date.

A trial or promotional offer may be subject to separate limits and eligibility requirements. Unless stated otherwise, one trial is permitted per customer or business.

If payment details are collected for a trial, the applicable subscription may begin automatically after the trial only where this was clearly disclosed and authorised during registration.

You may cancel your subscription according to our Refund and Cancellation Policy. Cancellation prevents future renewal but does not normally produce a refund for the current billing period.

Third-party messaging charges and consumed usage credits are non-refundable except where required by law.

TW Automate and its software, branding, interfaces, workflows, documentation and original content are owned by or licensed to us.

We grant you a limited, revocable, non-exclusive and non-transferable right to use the services during an active subscription for your internal business purposes.

No ownership rights are transferred to you.

Each party must use reasonable care to protect confidential information received from the other and use it only for the purposes of providing or receiving the services.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, lawfully received from another source or required to be disclosed by law.

We aim to keep the platform available and reliable, but uninterrupted service is not guaranteed. Availability may be affected by:

• Maintenance or security updates
• Internet or hosting failures
• Meta or WhatsApp outages
• API changes or third-party restrictions
• Events outside our reasonable control

We may perform scheduled or emergency maintenance when required.

We may suspend or terminate access if:

• Fees remain unpaid
• These Terms or platform policies are violated
• Use creates a legal, security or reputational risk
• A connected third-party account is restricted
• We are required to do so by law or a competent authority

You may terminate your account by cancelling your subscription and submitting an account-closure request.

Provisions relating to payment, intellectual property, confidentiality, liability, indemnity and dispute resolution survive termination where applicable.

TW Automate is provided on an "as available" basis. To the extent permitted by law, we do not guarantee:

• Uninterrupted or error-free service
• Approval of WhatsApp templates
• Delivery or reading of every message
• Restoration of a restricted WhatsApp account
• Specific lead, revenue or conversion results
• Continued availability of third-party integrations

Nothing in these Terms excludes rights that cannot legally be excluded.

To the maximum extent permitted by law, TW Automate will not be liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, goodwill, customers or data.

Our total aggregate liability relating to the services will not exceed the subscription fees paid by you to TW Automate during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited.

You agree to defend and indemnify TW Automate against third-party claims, penalties, losses and reasonable costs arising from:

• Your unlawful or unauthorised messaging
• Failure to obtain required consent
• Your customer data or business activities
• Violation of these Terms or third-party policies
• Infringement of another person's rights

These Terms are governed by the laws of India.

The parties should first attempt to resolve a dispute through good-faith written discussions. Subject to applicable consumer rights and mandatory law, courts located in Bhubaneswar, Odisha, India will have jurisdiction.

We may revise these Terms to reflect legal, commercial or technical changes. Material changes will be communicated where reasonably required. Continued use after the effective date constitutes acceptance of the revised Terms.

Legal entity: Weblish Technologies Private Limited

Brand: TW Automate

Registered address: Azad Nagar, Sundarpada, Bhubaneswar, 751002

Email: support@theweblish.com

Phone: +91 76810 52077