Privacy Policy

Depending on your use of TW Automate, we may collect:

• Create and manage accounts
• Provide WhatsApp automation, CRM and lead-management features
• Send authorised messages and process customer replies
• Manage subscriptions, invoices and payments
• Provide support and resolve technical problems
• Monitor performance, prevent misuse and improve the platform
• Send service notices, security alerts and account communications
• Send marketing communications where permitted
• Meet legal, regulatory and contractual requirements
• Investigate fraud, abuse, security incidents or policy violations

We will not sell your customer or lead data.

For personal data uploaded, collected or processed by a customer through TW Automate, the customer generally determines why and how that data is used. TW Automate processes such data to provide the services and in accordance with the customer's instructions, our agreement and applicable law.

Each customer is responsible for:

• Publishing an appropriate privacy notice
• Obtaining valid consent from its leads and customers
• Maintaining evidence of WhatsApp opt-in
• Providing an accessible opt-out method
• Responding to requests from individuals
• Ensuring uploaded information was collected lawfully

We may act independently in relation to account administration, security, billing, legal compliance and our own business operations.

Customers may use TW Automate to contact an individual on WhatsApp only when that individual has provided their phone number and valid permission to receive the relevant messages.

Customers must honour all unsubscribe, stop, block and opt-out requests promptly. TW Automate must not be used to send spam, purchased contact lists or unsolicited bulk messages.

Use of WhatsApp features remains subject to Meta and WhatsApp's applicable terms, messaging policies, template requirements and pricing.

• Cloud hosting, database and security providers
• Payment gateways and billing providers
• Meta, WhatsApp and connected integration providers
• Analytics, email and customer-support providers
• Professional advisers, auditors and insurers
• Government, regulatory or law-enforcement authorities where required
• A successor entity involved in a merger, restructuring or sale of business assets

Service providers are permitted to process information only for authorised purposes and subject to appropriate contractual or legal protections.

Some service providers, including Meta, WhatsApp and cloud infrastructure providers, may process data outside India. Where applicable, we take reasonable measures to ensure that such processing is subject to contractual safeguards and applicable data-protection requirements.

• Provide the services
• Maintain your account
• Meet tax, accounting and legal obligations
• Resolve disputes
• Prevent fraud and security abuse
• Enforce our agreements

Customer data may be deleted or anonymised after account termination, normally within [30/60/90] days, unless longer retention is legally required. Customers should export required data before terminating their accounts.

Backup copies may remain for a limited period until they are overwritten through our normal backup cycle.

We use reasonable administrative, organisational and technical safeguards, which may include encryption, access controls, authentication controls, monitoring, backups and restricted employee access.

However, no electronic system is completely secure. Customers must protect their passwords, API keys, access tokens and devices and notify us immediately of suspected unauthorised access.

• Information about personal data processed by us
• Correction or updating of inaccurate information
• Deletion of information that is no longer required
• Withdrawal of consent
• Grievance redressal
• Nomination of another person to exercise applicable rights in permitted circumstances

Requests may be submitted to support@theweblish.com We may need to verify your identity before completing a request.

If your information was collected by one of our business customers, please contact that business first. We will reasonably assist the customer where required.

We may use necessary, preference, analytics and security cookies. You may control non-essential cookies through available cookie settings or your browser. Disabling certain cookies may affect platform functionality.

TW Automate is intended for business use and is not directed to anyone under 18 years of age. Customers must not knowingly use the platform to process children's personal data without meeting all applicable consent and legal requirements.

TW Automate integrates with third-party services such as WhatsApp, Meta and payment gateways. Their handling of personal data is governed by their respective terms and privacy policies. We are not responsible for the independent privacy practices of third parties.

We may update this Privacy Policy to reflect changes in our services, legal obligations or business practices. Material changes will be notified through the platform, website or registered email address where reasonably required.

Legal entity: Weblish Technologies Private Limited

Brand: TW Automate

Registered address: Azad Nagar, Sundarpada, Bhubaneswar, 751002

Support email: support@theweblish.com