Refund and Cancellation Policy

You may cancel your subscription at any time through the billing section of your account or by contacting support@theweblish.com.

Cancellation will take effect at the end of your current paid billing period. You may continue using the applicable plan until that date, subject to plan limits and these Terms.

To avoid the next renewal charge, submit the cancellation request at least 48 hours before the scheduled renewal date.

Cancelling a WhatsApp connection, deleting an integration or stopping use of the platform does not automatically cancel your paid subscription.

Monthly and annual subscriptions automatically renew unless cancelled before the renewal date.

The renewal amount will be charged using your authorised payment method. Applicable taxes, WhatsApp conversation charges and other usage-based fees may be charged separately.

Subscription payments are generally non-refundable once a billing period begins.

However, you may request a refund when:

• You were charged more than once for the same subscription
• An incorrect amount was charged because of our billing error
• Payment was taken after a properly submitted cancellation
• A refund is required under applicable law

Refund requests must be submitted within 7 calendar days of the disputed transaction.

Refunds will not normally be provided for:

• Change of mind after purchasing a plan
• Partial or unused subscription periods
• Failure to cancel before renewal
• Meta or WhatsApp conversation charges
• Message credits or usage already consumed
• Setup, onboarding, migration or custom-development fees
• GST, payment-gateway charges or other non-recoverable fees
• Accounts suspended for policy violations
• WhatsApp number restrictions, template rejection or account suspension by Meta
• Service problems caused by third-party platforms, internet providers or customer configuration

For a customer's first TW Automate subscription, we may approve a refund request made within seven days of purchase if:

• The customer has not materially used the service
• No substantial onboarding, setup or custom work has been completed
• No paid WhatsApp messaging or third-party charges have been incurred

Approval under this section is discretionary unless a refund is legally required.

Annual plans are billed in advance. Cancellation prevents the next annual renewal but does not ordinarily result in a prorated refund for the remaining period.

If we permanently discontinue a paid service without providing a reasonable alternative, we may issue a prorated refund or service credit for the unused prepaid period.

You may cancel a free trial before its stated end date.

Where automatic conversion was clearly disclosed and authorised, failure to cancel before the trial expires may result in the first subscription charge. Trial reminders may be provided as a convenience but are not guaranteed.

Cancellation stops future subscription renewals but does not automatically delete your account or stored data.

To request account deletion, contact support@theweblish.com. Before closure, export any information you are required to retain. Data may become unavailable after the applicable retention period.

To request a refund, email support@theweblish.com with:

• Registered business name
• Account email address
• Invoice or transaction ID
• Payment date and amount
• Reason for the request
• Supporting payment evidence, if applicable

We will normally review the request within 7 business days. Approved refunds will be sent to the original payment method and may take an additional 5-10 business days, depending on the bank or payment provider.

Please contact us before initiating a payment dispute or chargeback so that we can investigate the transaction.

Fraudulent or abusive chargebacks may result in suspension of the related account, without limiting any rights available to us under law.

Email: support@theweblish.com

Legal entity: Weblish Technologies Private Limited

Registered address: Azad Nagar, Sundarpada, Bhubaneswar, 751002